"At RuggleUp, we are committed to delivering your custom-made rug as quickly and efficiently as possible.

For our hand-tufted rugs in standard stock sizes, we aim to complete and deliver your order within 2 weeks from the date of purchase.

For hand-knotted rugs in standard stock sizes, the estimated delivery time is 4 to 6 weeks from the order date, due to the intricate craftsmanship involved.

If you're interested in custom sizes or unique design variations, please reach out to our customer support team for personalized assistance and accurate delivery timelines."

"At RuggleUp, every rug is custom-made and handcrafted to order, ensuring a one-of-a-kind piece designed specifically for you. Due to the personalized nature of our products, we do not accept returns or exchanges.

However, if there is a verified manufacturing defect related to the size, color, or design, we are committed to customer satisfaction and will remake the rug at no additional cost.

In the rare event that a rug is delivered with visible damage, customers must clearly mark the package as “damaged” and refuse delivery upon receipt. Once verified, RuggleUp will promptly remake and ship a replacement rug."

"At RuggleUp, we specialize in creating premium, handcrafted custom rugs tailored to your unique style. To initiate the production process, we require a minimum advance payment of 50% of the total order value. This advance secures your order and enables our skilled artisans to begin the custom rug weaving process.

For your convenience, we accept multiple secure payment methods, including credit cards, PayPal, and direct bank transfers. The remaining balance must be paid in full prior to shipment to ensure timely delivery. All payments must be completed within the specified timeframes to prevent any production delays or cancellations.

Please note: If payments are not made according to the agreed terms, RuggleUp reserves the right to pause production or cancel the order. In such instances, the initial advance payment will be retained to cover materials, labor, and administrative costs already incurred."